What people ask us...

Absolutely! Visits can either start at our center in Eastlake of Chula Vista, or at an off-site location within San Diego County. If your court order does not require visits to remain inside the center, we’re happy to coordinate a neutral off-site location. Within walking distance of the center, there are local parks, Play City, Skyzone, go-kart racing, eateries etc. Click HERE for ideas to do during your visit.

Our center is designed to provide a welcoming, child-friendly, and comfortable environment. Our playrooms are thoughtfully equipped with toys and fun activities suitable for all age groups, ensuring that children feel at ease and engaged during their visits. In addition to our play areas, we offer a fully functional kitchenette that includes a countertop, sink, microwave, refrigerator, and toaster oven. You're also welcome to bring personal items to enhance your visit and make it more enjoyable. Whether it’s art supplies for creative projects, favorite board games, toys, books, or home-cooked meals to share. 

Unless otherwise specified in your court order, our policy requires a minimum of two hours per visit. This standard ensures that each session provides ample time for meaningful interactions between the visiting party and the child, fostering a positive and productive experience for everyone involved. The two-hour minimum also allows us to provide thorough, high-quality supervision and documentation, as required by many court orders. If your court order outlines a different arrangement, we are happy to work within those guidelines to accommodate your family’s needs.

Visits can begin within 2-7 days after both parties have successfully completed the required intake process. This includes submitting all necessary paperwork, reviewing the guidelines for visits, and ensuring all court-ordered conditions are met. Once these steps are completed, our team will work closely with both parties to coordinate a schedule that meets everyone's availability and complies with any court requirements. We understand how important it is to start visits promptly, so we prioritize efficiency while maintaining attention to detail during the intake process. If you have any questions or need assistance with the intake requirements, our team is here to guide you through each step and ensure a smooth start to your visitation schedule.

No, the parties will not come in contact of each other. Each party has a designated arrival time to ensure complete separation and avoid any contact. The visiting party is required to arrive at the center approximately 15 minutes before the scheduled visit begins, allowing ample time for a smooth transition and preparation. If the visit begins outside of the center such as the zoo, we will coordinate the schedules to maintain this separation. This ensures a safe, neutral, and comfortable environment for everyone involved. If there are any specific concerns about arrival or departure logistics, our team is happy to work with you to address them. 

Our streamlined scheduling system is designed to make coordinating visits simple and stress-free, allowing parents to focus on meaningful time with their children. Included as part of our service, this system enables parents to book visits effortlessly through the center, with a clear and consistent schedule tailored to meet the needs of all parties. 

Absolutely! Our center is fully wheelchair accessible to ensure comfort and ease of access for all families. We are located in a one-story building, eliminating the need for stairs or elevators, and our wide hallways provide ample space for easy navigation. Additionally, our restrooms are equipped with safety rails to accommodate individuals with mobility needs.

We're so glad you asked! Click HERE to see what the Eastlake community has to offer.